Join our team!

Current openings:

1) Customer Care Representative

2) Production Coordinator

3) Designer Girls

 

CUSTOMER CARE REPRESENTATIVE

 For our office in the city centre of Amsterdam we are looking for a talented customer care representative who is highly organized; has a high service orientation and finds gratification in helping people. The function will require overall responsibility for providing customer support to our B2C clients for Róhe Frames and Les Coyotes de Paris worldwide in a way that reinforces the brand values and ensures a superior customer experience. 

RESPONSIBILITIES

• Daily responsibility of the B2C Customer Care Support for Les Coyotes de Paris and Róhe Frames;
• Handling of customer complaints
• Process return requests and returns 
• Provide information on status of orders to end consumers
• Distribute issues in a structured way to other departments 
• Communicate with the Distribution Centre regarding shipments
• Confidently provide feedback and share ideas to improve the way we work and the way we interact with our customers
• Back up office management 
  

 

PROFILE

• Development and implementation of an exceptional customer experience strategy that is in line with our brand identity
• Delivers a qualitative customer experience throughout every interaction by demonstrating a solution focused way of thinking, excellent problem solving and ‘detective’ skills while resolving inquiries 
• Handles situations in the best interest of both customer and company
• Enthusiastic advocate for the brand, cultivating relationships that build brand loyalty by promptly responding to customer needs

 

SKILLS AND EXPERIENCES

• Bachelor’s degree
• At least 1 year relevant work experience
• Fluent in English/Dutch, both written and verbal 
• Experience with Shopify and preferably with Exact Globe (or other ERP system)
• Problem analysis and solving skills, demonstrating good judgment 
• Excellent interpersonal and communication skills are a must 
• Helpful, professional, focused and positive
• Must be organized, flexible, adaptable to change, and able to multi task in a fast-paced diverse environment
• Team oriented, ability to work with a diverse customer base
• Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office
  
  

CONTACT

If you match our profile and you are interested in joining our team please send an email to stephanie@lescoyotesdeparis.com with your motivation letter and CV.

 

 

PRODUCTION COÖRDINATOR

For our office in the city center of Amsterdam we are looking for a production coordinator. As a production coordinator, you work in a team that is responsible for the development &  production of the collections. You work closely with design and logistics, ensuring all tasks are completed by scheduled deadlines. Also, you have to work in close cooperation with our local representatives in Central Europe and Asia.

Les Coyotes de Paris / RÓHE is an Amsterdam based design studio with an international approach to fashion. The collections are defined by signature handwriting, selections of high-quality Italian fabrics and attention to detail. Modern, timeless, and classic, resulting in silhouettes with a sharp edge, characteristic of RÓHE. The brand is known for a clear DNA and its perfect balance between fashion, quality & price.

 

# Work with overseas suppliers on all aspects of development and production

# Write tech-packs and make size specifications

# Organize fit sessions to get a perfect fit for each style and maintain this process season to season

# Coordinate/follow-up production to ensure all production requirements such as colours, trims, fabric quality, fit etc. are approved;

# Confirm care instructions for all production orders

# Track and follow up on pending fit and pre-production approval to ensure on-time delivery

# Identify quality and technical issues with factories and solve them

# Monitor and solve problems and make sure our high-quality standard will be kept by our suppliers

# Closely monitoring the production calendar to meet deadlines

 

SKILLS AND EXPERIENCES

# You have an education on HBO level and a minimum of 3-5 years’ experience in a similar job

# Organized, flexible & committed

# A keen eye for detail, precise and accurate

# Independent and self-motivated

# Strong communication and writing skills in Dutch and English

# You are strong in building and maintaining relationships and you admire to work with different departments and international people

# You are a problem solver and multi-tasker with the ability to manage competing priorities

# Good knowledge of excel

# Enjoy working in a small team
 

CONTACT

If you match our profile and you are interested in joining our team please send an email to nadine@roheframes.com with your motivation letter and CV.

 

 

DESIGNER GIRLS

For our office in the city center of Amsterdam we are looking for a talented and ambitious Designer to work on collections for Les Coyotes de Paris. In this role you will design the collection from A to Z, from concept to sourcing, design & development. The ideal candidate is highly creative and knows what teens / young women want to wear and is up to date on all latest trends. Les Coyotes de Paris is an Amsterdam based design studio with an international approach to fashion. The collections are defined by its clear DNA, selections of high-quality fabrics and attention to detail. 

RESPONSIBILITIES

# Working with the design-team on the Girls Collection.

# Being able to make prints & graphics in Adobe.

# Forecasting newness within target audience ; within the market / audience & social media (Instagram/TikTok)

# Sourcing of fabrics.

# Product development; creating tech-packs, review samples.

# Communication with our suppliers.

# Giving (virtual) collection presentations.

# Making VM documents for our agents.

# Working together on styling preps for our e-com shoots .

# Creating collaborations or special projects together with the marketing team.

 

SKILLS AND EXPERIENCES

# Bachelor Degree in Fashion Design;

# At least 2 years of experience in a similar role;

# Design, graphic & technical skills;

# Knowledge of fabrics & sustainability;

# Organized, flexible & committed;

# Precise, accurate and an eye for detail;

# High level of accountability and motivation;

# Hands-on mentality and multitasker;

# Strong communication and writing skills in Dutch and English;

# Good knowledge of Adobe Photoshop / InDesign & Illustrator;

# Enjoy working in a small team;

 

CONTACT

If you match our profile and you are interested in joining our team please send an email to marieke.meulendijks@icloud.com with your motivation letter and CV.