Returns & Exchanges
If you are not satisfied with the product(s) you have ordered you can return within 14 days of the delivery date. Any unconfirmed return that arrives after the fourteen day deadline will not be eligible for a refund.
ORDERS PLACED FROM 10TH OF MAY 2023
HOW TO MAKE A RETURN
- Place the item(s) you wish to return in the original shipping box, with all tags attached.
- Make sure that the Packing Slip is included in the package. Without the Packing Slip, we will not be able to process the return.
- Close securely.
- Go to returns.lescoyotesdeparis.com to access the Return App. Sign in with your Customer order ID (starting with #W) and your postal code.
- Follow the steps and instructions in the Return App.
ORDERS PLACED BEFORE 10TH OF MAY 2023
HOW TO MAKE A RETURN
A) FOR ORDERS PLACED IN EU
Please make sure that the Return Form is enclosed with your order and that this form must be completed and included in the package. (Without this return form we will not be able to process.)
With EU orders a pre-paid DHL return label is included in the box, you are obligated to use this label to send back your return. We will deduct this amount from the refund later on. The costs are the same as the shipping costs that were paid.
Return Label: 8 €
OTHER EU COUNTRIES
Return Label: 15 €
B) FOR INTERNATIONAL ORDERS PLACED OUTSIDE EU + UK
Please make sure that the Return Form is enclosed with your order and that this form must be completed and included in the package.
Without this return form we will not be able to process.
- Place the item(s) and the completed return form in the original shipping box, or use an alternative solid packaging method.
- Close securely
Take the package to your nearest post office within 14 days of the delivery date of your order. It is your own responsibility to ship the items with track & trace. Please note, the return label and description must clearly state that it concerns returned goods. If it's not clearly stated, the authorities will charge customs which must be paid by the customer.
Send your package to:
ATT: Les Coyotes de Paris Returns
- When the return has arrived back at our warehouse & is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you have paid for the purchased your item. In case of sale items, we are able to refund the sale price of the items.
Please use DHL or UPS as a courier for your return, we do not advise to send your return with USPS or Royal Mail because of higher custom costs. When returning with USPS or Royal Mail, we are unable to offer our service when a parcel is lost.
Please ensure with your carrier that your package will arrive exactly at our warehouse's address. In the case, the package is delivered at a pickup point or a different address than our warehouse (missing customs fee or other reasons) we might charge you the extra costs of the pickup service.
- Please note that Les Coyotes de Paris has a 14 days return policy: after 14 days it is not possible to return. Unregistered returns can not be accepted.
- Please make sure that the Packing Slip is included in the package. Without the Packing Slip, we will not be able to process your return.
- The return costs are for the customer.
- Please take care when trying on garments, as all products must be returned in a new, unused, and undamaged condition, with the tag and seal still attached.
- If items with sealed packaging are returned and not in a re-sellable condition with the tag and seal still attached, the return will not be accepted.
- Returning items from outside the European Union is the customer's responsibility until they reach us.
- We do not pay additional custom tax.
- To track your return, save the tracking number on the shipping label.
- If the LCDP Perfume is returned and not in a re-sellable condition with seal still attached, the return will not be accepted.
- We cannot accept returns from earrings because of hygienic reasons.
- If you return your order placed with a free gift promotion, you will not get a refund but an online giftcard valid for 60 days;
- In case of sale items, we are able to refund the sale price of the items.