Returns & Exchanges

If you are not satisfied with the product(s) you have ordered you can return it within 14 days of the delivery date. Any unconfirmed return that arrives after the fourteen-day deadline will not be eligible for a refund.

Please make sure that the return form is enclosed with your order and that this form must be completed and included in the package. (Without this return form we will not be able to process.)

Items to return must be in perfect condition meaning not used, worn, washed, modified, or damaged with tags still attached.

We do not pay additional custom tax.

Please note the following:
1) If the LCDP Perfume is returned and not in a re-sellable condition with the seal still attached, the return will not be accepted.
2) We cannot accept returns from earrings because of hygienic reasons.
3) If you return your order placed with a free gift promotion, you will not get a refund but an online gift card valid for 60 days;
4) In the case of sale items, we are able to refund the sale price of the items.

 

FOR ORDERS PLACED IN THE EU

With EU orders a pre-paid DHL return label is included in the box, you are obligated to use this label to send back your return. We will deduct this amount from the refund later on. The costs are the same as the shipping costs that were paid.

NETHERLANDS, BELGIUM, GERMANY, LUXEMBURG
Return Label: 8 €

OTHER EU COUNTRIES
Return Label: 15 €

  

FOR INTERNATIONAL ORDERS PLACED OUTSIDE THE EU + UK

Please follow the instructions below on how to send back your return. The return costs are for the customer.

Please make sure that the return form is enclosed with your order and that this form must be completed and included in the package. Without this return form, we will not be able to process it.

Items to return must be in perfect condition, with tags still attached.
We do not pay additional custom tax.

1. Place the item(s) and the completed return form in the original shipping box,
or use an alternative solid packaging method.

2. Close securely

3. Take the package to your nearest post office within 14 days of the delivery date of your order. It is your own responsibility to ship the items with track & trace.
Please note, the return label and description must clearly state that it concerns returned goods. If it's not clearly stated, the authorities will charge customs which must be paid by the customer.

Please send your package to:

MODE-EXPRESS
ATT: LES COYOTES DE PARIS RETURNS
Vossenbeemd 111G
5705 CL Helmond
The Netherlands

4. When the return has arrived back at our warehouse & is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you paid for the purchase of your item. In the case of sale items, we are able to refund the sale price of the items. 

Please use DHL or UPS as a courier for your return, we do not advise sending your return with USPS or Royal Mail because of higher customs costs. When returning with USPS or Royal Mail, we are unable to offer our service when a parcel is lost.

Please ensure with your carrier that your package will arrive exactly at our warehouse's address. In the case, the package is delivered at a pickup point or a different address than our warehouse (missing customs fee or other reasons) we might charge you the extra costs of the pickup service.

The extra costs due to customs must be paid by the customer.

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